We attach extreme importance to the safety of your children. For this reason, strict rules apply when children are brought or picked up by persons other than parents. For safety reasons, you must inform our staff personally in good time (at least one day in advance). Preferably, your substitute will then come along to our childcare centre to meet you in person, or show a photo so that we have a 'face with a name'. In case of emergencies, you can inform us by phone who will bring or pick up your child. You always give the name of the person picking up your child. You should also indicate the relationship to the child (grandfather, grandmother, uncle, aunt, friend or acquaintance of parent). You also provide a (mobile) phone number of the person who will pick up your child. The person who brings or picks up your child must provide proof of identity so that we can check that we are handing over your child to the right person. In case of doubt or lack of clarity, the staff member will contact you by telephone to ask whether your child may be handed over to your substitute.